Question 1

What should I do if restrictions or prohibitions apply to the goods?

Accepted Answer

Restrictions or prohibitions may apply to goods. Therefore, before importing or exporting them, it is essential to check that such goods may be brought in or taken out, and that you hold the required permits.

Steps (briefly):

Determine the goods code and country of origin
Check whether permits, licences or other documents are required
If a prohibition applies – do not import or export such goods

More information: Knowledge Bank → "Prohibitions and restrictions".

Question 2

What should I do if goods have been detained and/or not released?

Accepted Answer

Goods are most commonly not released because:

not all information has been submitted to customs or the requested documents have not been provided
prohibitions apply to the goods
customs duty and import taxes have not been paid or a guarantee has not been provided

Where goods are not released, customs may detain them.

Steps (briefly):

Find out why the decision not to release the goods was taken (customs will state the reasons for such a decision).
Submit the requested documents and/or information, or pay the calculated duties and taxes.
If import restrictions apply to the goods, check whether you hold the required permit, or whether other actions are possible (e.g. returning the goods to the sender or having them destroyed).

Most common issues: incorrect goods code (HS/CN), inaccurate goods value, missing required permit.

More information: Knowledge Bank → "Parcels from third countries"; "Prohibitions and restrictions"; "Calculation of duties and taxes".

Frequently Asked Questions

Prohibitions and restrictions

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